Oncology Hematology Care, Cincinnati, OH
Molly Mendenhall , Karyn M. Dyehouse , Andrew S Guinigundo , Teresa Meyer-Smith , Brian Bourbeau , David Michael Waterhouse
Background: The purpose of the Oncology Care Model is to improve quality and reduce cost through practice transformation. A foundational tenant is to reduce avoidable ER visits and hospitalizations. In anticipation of being an OCM participant, we instituted a multidimensional campaign designed to meet these objectives. Methods: Prior Actions: Established phone triage unit. After-hours and weekend call. Instituted weekend urgent care. Year One: Improved education provided by nurse navigators and APPs prior to start of treatment (OCM Treatment Planning visit). Implemented triage pathways: 38 symptom and 27 follow-up pathways (modified COME HOME, Barbara McAneny, M.D.). Proactive symptoms follow-up calls to help circumvent emergent admissions. Increased APP staffing to provide blocked time slots for same day patient visits w/o schedule disruptions. Initiated “Call Us Early – Call Us First” campaign. Incorporated verbal and/or written instructions at all patient touch points, emphasizing patient’s responsibility to call before going to the emergency room. Results: Based on data from the Chronic Condition Warehouse, as provided by CMS, we were successful at reducing the acute care admissions rate by 16 percent. OCM patient survey scores improved. Readmissions (4.9 vs 5.6/100 pts), ER utilization (17 vs 18.6/100 pts), and Observation Stays (2.7 vs 3.6/100 pts) remained below Risk Adjusted National averages. Conclusions: By implementing a cost efficient, reproducible, and scalable campaign targeting ER avoidance and hospitalizations, we were able to decrease hospital admissions. Reported Medicare savings amounted to nearly $798,000 in inpatient cost per quarter over 1,600 patients.
Baseline Jan ’16 – Mar ‘16 | Year One Jul ’16 – Jun ‘17 | Year One Benchmark (Risk Cohort) | |
---|---|---|---|
Patients per Quarter | 1,722 | 1,600 | - |
Mean Patient Risk Score | 2.999 | 3.000 | > 2.724 |
Admissions per 100 Patients, per Quarter | 27.0 | 22.6 | 25.9 |
Cost per Admission Event | 11,122 | 11,106 | - |
Inpatient Cost per Patient, per Quarter | 3,003 | 2,505 | - |
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Abstract Disclosures
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