Multisite quality improvement initiative to repair incomplete electronic medical record documentation as one contributor to provider burnout.

Authors

Carolyn Russo

Carolyn Russo

St. Jude Children's Research Hospital, Memphis, TN

Carolyn Russo, Lauren Raney, Joanne McManaman, Mohamed Elsaid, Jennifer Morgan, Ronda Marie Bowman, Ashraf Mahmoud Mohamed

Organizations

St. Jude Children's Research Hospital, Memphis, TN, St. Jude Affiliate Program, Memphis, TN, St. Jude Children's Research Hospital, Charlotte, NC, St. Jude Affiliate Clinic at Mercy Children's Hospital Springfield, Springfield, MO, Onc Hem Care Inc., Cincinnati, OH, Cook Children Medical Center, Fort Worth, TX

Research Funding

Other
St. Jude

Background: Provider burnout is a challenge adversely affecting the quality, safety, and cost of health care. We measured burnout among pediatric oncology providers in the St. Jude Affiliate network and used a Plan-Do-Study-Act (PDSA) improvement cycle to address one of the factors contributing to burnout. Methods: Within the framework of the American Society of Clinical Oncology (ASCO) Thematic Quality Training Program (QTP) we sent the Mini Z 2.0 Survey to 47 pediatric oncology providers. Applying a fishbone diagram and Pareto chart we analyzed potential causes of provider burnout. Based on the analysis, we used a PDSA approach to address documentation of oral chemotherapy adherence for children with acute lymphoblastic leukemia to mitigate burnout among providers. Results: The burnout survey response rate was 44.6%. Burnout was identified in 42.9% of providers. Documentation in the electronic medical record (EMR) was cited as the second most common contributor to burnout, and it was this issue we chose to address based on a priority matrix. We improved the completeness of oral chemotherapy documentation from a baseline of 13% compliance to 87% compliance within 3 months. The improved compliance was achieved by standardizing the documentation process in the EMR for content and location. Conclusions: The EMR was one of the contributing factors in the burnout survey of the pediatric oncology providers in the St. Jude Affiliate network. A PDSA improvement model to improve clinical research documentation was successful in addressing one of several contributing factors to provider burnout.

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Abstract Details

Meeting

2020 ASCO Quality Care Symposium

Session Type

Poster Session

Session Title

On-Demand Poster Session: Quality, Safety, and Implementation Science

Track

Quality, Safety, and Implementation Science

Sub Track

Application of Quality Improvement Tools

Citation

J Clin Oncol 38, 2020 (suppl 29; abstr 190)

DOI

10.1200/JCO.2020.38.29_suppl.190

Abstract #

190

Poster Bd #

Online Only

Abstract Disclosures

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