Multidisciplinary process improvement to optimize oral chemotherapy safety.

Authors

null

Stephanie Buia Amport

Smilow Cancer Hosp At Yale New Haven, Woodbridge, CT

Stephanie Buia Amport, Kerin B. Adelson, Monica Fradkin, Renee Havriliak, Michelle Renee Harrison, Osama Abdelghany, Stephanie Kregling, Jessica Wright, Bret Morrow, Roberta Sterling, Mandeep Smith, Frank Esposito, Martha Stutsky, LeeAnn Miller, Rogerio Lilenbaum, Catherine A. Lyons, Anne C. Chiang, Howard Cohen

Organizations

Smilow Cancer Hosp At Yale New Haven, Woodbridge, CT, Yale University School of Medicine, New Haven, CT, Smilow Cancer Hospital at Yale-New Haven, New Haven, CT, Yale New Haven Health System, New Haven, CT, Yale New Haven Hospital, New Haven, CT, Yale Cancer Center, Smilow Cancer Hospital, New Haven, CT

Research Funding

No funding sources reported

Background: The rapid development of oral chemotherapy agents brings unique challenges. These drugs must be treated with the same vigilance as parenteral chemotherapy. The oral chemotherapy system is not optimized or integrated across our hospital. A quality assessment survey identified the need for a better means to monitor and improve oral chemotherapy patient outcomes. Methods: Patient and staff satisfaction with the current process was measured. A chartered multidisciplinary task force reviewed existing practice and developed a program to identify patients, ensure drug access, standardize prescription and consent, ensure on-going clinical support including patient education, regimen specific adherence monitoring, toxicity assessment and address patient concerns. Current state process mapping and gap analysis identified eighty-seven points where care could break down. A risk mitigating model was developed to include clinically reviewed electronic orders, nursing and pharmacist order review, specialty pharmacy, Medication Assistance Program (MAP) to assist with access and co-payment, patient education, day 5 and 21 pharmacist to patient phone calls, multidisciplinary flow sheet documentation, EMR report to track patients and outcomes and standardized patient education and provider training. The implementation team addresses process challenges identified via clinical team feedback e.g. therapy delays and implements fixes. Results: See table below. Specialty pharmacy revenue is directed to supporting non-profit clinical care at a time when revenue sources are being cut. MAP co-pay support exceeds $2.3 million. Conclusions: A patient-centered multidisciplinary care model integrating clinical, operational, financial and technology resources optimized care. Our improvement approach created opportunities for collaboration between pharmacists, physicians and nurses and can be adapted for many settings.

nQuality Indicator
Mar-Sept 201538 treatment plans created
June-Sept 201521880% prescriptions filled w/in 72 hours
Mar-Sept 201544152% prescriptions filled internally
May-Sept 201520277% to 100% increase in pharmacy interventions accepted
by ordering provider
Aug 2015Patient satisfaction question added

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Abstract Details

Meeting

2016 ASCO Quality Care Symposium

Session Type

Poster Session

Session Title

Poster Session A: Practice of Quality and Cost, Value, and Policy in Quality

Track

Cost, Value, and Policy in Quality,Practice of Quality,Science of Quality

Sub Track

Patient Safety

Citation

J Clin Oncol 34, 2016 (suppl 7S; abstr 134)

DOI

10.1200/jco.2016.34.7_suppl.134

Abstract #

134

Poster Bd #

M5

Abstract Disclosures

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